Key insights

  • By 2020, 25% of organizations expect to use 30% or more contingent workers and the proportion using less than 10% will fall from 35% in 2016 to 22% in 2020
  • The gig economy is going to continue to grow, by 2020 almost one in five workers will be contingent workers
  • Two in five organizations expect to increase their use of contingent workers over the next 5 years
  • Biggest increases expected by operations / service / production departments and IT
  • Forty-four percent of organizations expect more regulation in relation to the contingent workforce