Key insights

  • Seventy percent of organizations agree that using a contingent workforce has a positive effect on controlling total labor costs, while 69% agree gig workers have a positive impact on the agility of the organization.
  • The most sizeable downside effect of using a contingent workforce from an employer’s perspective was on the culture of the existing workforce – 21% of organizations see a negative impact while only 31% see a positive impact; relatedly, 14% see a negative impact from gig workers on the skill development of the existing workforce and 37% agree that use of contingent workers hampers the development of the permanent workforce.
  • 15% of organizations see a negative impact of using a contingent workforce on security of information, intellectual property and cyber security, with only 23% taking a sanguine view of this.
  • There is a notable split on whether 'contingent workers are the workforce of the future'; slightly more (36%) agree than disagree (29%) with this view. It feels like many organizations are still weighing up the impact of the rise of the gig economy, while some early adopters are enthusiastic on this major shift in the world of work.
  • Fifty percent of organizations believe that the use of a contingent workforce can be a good way to overcome resistance to change in a legacy workforce.
  • Interestingly, 49% of organizations believe that contingent workers get a fair deal, compared with 50% of contingent workers who agree that they get a fair deal.