Key insights

  • Most organizations (70%) report sourcing contingent workers via staffing agencies while 50% report using in-house recruitment or an independent contractor network.
  • Almost 3 in 10 (28%) or organizations expect to make more use of staffing agencies to source contingent workers over the next five years.
  • Internal human resources / talent tends to have primary responsibility for recruiting contingent workers with 50% of organizations reporting this – and slightly more (54%) preferring in future for them to have responsibility. Notably, responsibility for recruitment of contingent workers is spread from Finance (6%) to internal IT (6%); procurement (7%); legal (2%).
  • Twenty-one percent of organizations don’t know who has primary responsibility for recruitment of contingent workers; 25% don’t know who has primary responsibility for management of them and 27% don’t know who has primary responsibility for planning of the contingent workforce.
  • There is an even greater spread on the management of contingent workers – only 20% of organizations report that internal HR/talent had primary responsibility for their management.
  • Internal IT is the function most likely to have responsibility for data on contingent workers with 27% identifying this, perhaps surprisingly only 17% of organizations thought HR had responsibility for this.